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Extremely poor experience

Story from nhs.uk

"Extremely poor experience "

About: Newham General Hospital

Visited A&E after taking advice from out of hours GP. Given I have recently had major bowel surgery and was experiencing persistent vomiting there was a concern of bowl blockage. Firstly the security at the door was extremely rude to my wife. We realise there are different protocols due to Covid but I expect that everyone is treated with common curtesy and respect. I was then waiting for 6 hours before I was seen. Once I was seen and got an X-ray etc the whole thing probably took an hour overall but the wait to be seen was horrific.

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Responses

Response from Newham General Hospital nearly 2 years ago
Newham General Hospital

Submitted on 04/07/2022 at 14:43
Published on nhs.uk on 05/07/2022 at 12:23

Dear Patient

Thank you for taking time to contact us with feedback about the attitude, poor communication of staff and the length of time you had to wait to be seen at Newham General Hospital. We were very disappointed and sorry to learn that you and your wife's experience did not match the expectation you had of us. We fully appreciate how upsetting this must have been and would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with our PALS Team on Site. You will need to provide them with of your your full name, hospital or NHS, number and contact number and a more detailed summary of your experience which you can send via email to them at nuhpals.bartshealth@nhs.net You can also contact them by Tel. No. 020 7363 9292 for further guidance and support.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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