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"Excellent patient care"

About: Wythenshawe Hospital

I came for a mastectomy after having breast cancer twice and was extremely nervous about the procedure. From going into the Admissions Lounge, meeting the anaesthetist, surgeon etc, walking to theatre, waking in the recovery room and being moved to F4, every member of staff reassured me and kept me calm. Every step of the process was explained to me and if I got upset I wasn't made to feel I was being silly. They were there with kind words, a hand on my shoulder and at times a hug or two. I was lucky to go home the same day, however if I hadn't I would have been comfortable enough to stay. Which considering my anxiety is a major compliment.

Also the exceptional care I have received at The Nightingale Centre had been the absolute best I could have wished for. My breast care nurse feels like a friend I've known forever, rather than anything else and I'm grateful for that.

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Responses

Response from Wythenshawe Hospital nearly 2 years ago
Wythenshawe Hospital
Submitted on 11/07/2022 at 08:45
Published on nhs.uk at 17:14


Dear Lisa,

Thank you for leaving your positive comments about several departments within Wythenshawe Hospital. It is great to hear that staff in both F4 and Theatres provided you with reassurances and took the time to explain each step of care being delivered. Also, it is wonderful to hear that you breast care nurse made you feel at ease and well supported. We will pass your positive comments on to the Head of Nursing, so they can cascade your comments to the relevant areas. We wish you a speedy recovery. Kind Regards, Patient Experience Team.

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