"Appalling "

Took my 91 year old Mother to King George A&E after a fall. Not allowed into A&E without a red or yellow ticket! Had to queue for an hour, no seating available. Thought we were seeing a triage nurse, but only took my mother's temperature and stats. Then had to queue again for triage nurse. Again no seats. Eventually saw triage nurse, not interested. Once I told her my Mother had fallen and possibly fractured her hip, was told they were too busy that day to deal with serious incidents I would have to take her to Queens. The nurse did not question my Mother or examine her. Was advised if your not happy take it up with senior management. PELC, senior management and board of directors at this trust are not fit for purpose. Every single one of them should reconsider their position. Cattle being taken to an abbattoir are treat better.