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"Efficient and friendly"

About: Royal Alexandra Hospital / Cardiology

(as a relative),

I attended cardiology with my mother. After receiving cardio echo, Iain who treated my mother ‘clocked’ that my mother had another appointment in late July for another cardiology procedure. Iain and Thomas arranged for this further procedure to take place today instead meaning mum not having to return for another appt, clinical time being used efficiently and freeing up an appointment later in the month for another patient 

This was efficient, responsive and patient centred. 

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Responses

Response from Claire Ganner, Lead Nurse, Emergency Care and Medical Specialties (RAH), NHS Greater Glasgow and Clyde last month
Claire Ganner
Lead Nurse, Emergency Care and Medical Specialties (RAH),
NHS Greater Glasgow and Clyde
Submitted on 06/07/2022 at 12:48
Published on Care Opinion at 12:48


Dear Patient68,

Thank you for sharing you and your mothers positive experience within the Cardiology service. I am very pleased to hear that Thomas and Iain were able to help. I agree this is an excellent example of patient centred care and I will be sure to share your lovely comments with the team.

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