"Coningsby Practice - Declining Service"

I suffer with breathing difficulties and back pains which limit what I can and cannot do. I had a scan on my back due to the pain and movement limitation several months ago, and I have still had no feedback or advice on the results or what I should be doing! I have asked twice now when forced to visit the surgery, as I could not get through to them be it online or by telephone, and was assured that someone would check and get back to me....of course it never happened! Talking of visiting the surgery, this is a big thing for me and it takes a lot out of me, so I am not impressed when arriving and reaching the counter, I was left standing there alongside another gentleman for some time, as two of the receptionists had far more important things to do, such like discussing future holidays and what was happening in their own social world!!! Also too many appointments get cancelled for one reason or another, but sometimes you dont know this till you arrive there.....bad diary management. In the Coningsby surgery there are good staff who work hard, but sadly there appears to be some staff that either promise you action, and then just dismiss it, or just plain ignore you. I am not even sure than any doctors actually exist in this practice, as the best one can hope for is a nurse, if you get passed reception! This used to be a 5 star practice, but sadly it is at best only a 2 star practice now!