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Care Opinion

Excellent care

Posted By KyThOrEa1

"Excellent care"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / General medicine

(as the patient),

After being brought into A&E at FVRH around 10pm, I was seen in a timely manner by Stacey the triage nurse who was excellent and took me straight through after suffering with what look liked possible sepsis.

The nurse who looked after me Jill was also superb as was Dr Azad, both pleasant and caring people. Nothing was too much hassle for any of them during which was an extremely busy night for them and a scary time for myself. They were right on top of the infection. 

I was moved to AAU, where the care wasn’t great, I was left for an hour and 45 mins with no bed in my room and was sat in a chair feeling dreadful and dizzy. Everything felt like too much hassle for some of the staff. Thankfully I was moved fairly quickly to ward B32. 

B32 was an Absolutely brilliant ward, one nurse in particular called Lynette was so professional, friendly and nothing was ever a bother. She came into the room and checked up on me regularly. Made sure all my test results were chased up and really just a brilliant nurse. I know all to well how under pressure and stressed these nurses etc are, so thank you to A&E, B32 and particular Staff Nurse Lynette from B32. 

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Responses

Response from Donna Clark, Clinical Manager, Medical, FVRH nearly 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 30/06/2022 at 16:10
Published on Care Opinion at 16:10

Dear KyThOrEa1

Thank you for taking tome to to give us this feedback. I sincerely hope you are feeling better and have recovered from your time in hospital. It is reassuring to hear that you had a positive experience in both the Emergency Department and B32. I will ensure this feedback is shared with the relevant staff.

I am also sorry to hear of the experience you describe during your time in the acute assessment unit. This is not the care we would endeavour to deliver within our assessment area. If you would like to discuss this further, please do not hesitate to get in touch directly with myself. My details are; Donna Clark operational manager

Telephone number 01324 566822

Yours sincerely

Donna Clark

Operational manager.

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Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley nearly 2 years ago
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley

Submitted on 01/07/2022 at 09:20
Published on Care Opinion at 09:20

Dear KyThOrEa1

Thank you for taking the time to give us your feedback following your recent admission to FVRH.

Hearing from patients is a really important way for us to reflect and improve on the services we deliver and by sharing this feedback with teams, gives them a sense of how important it is to provide caring and compassionate care.

I am pleased to hear that your experience within ED and B32 provided you with reassurance and confidence in the professionals looking after you.

I wish you well in your recovery and ensure your feedback is shared with those you mention as well as the wider teams.

Alison

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