"Rude and abusive receptionist"

Unacceptable rudeness from a receptionist common to others here. The appointment system is awful now, but made worse by being shouted at by a receptionist (who continued to shout despite being told calmly they were shouting) - all just because you have to challenge by explaining your child’s disabilities and deteriorating health to secure a face to face appointment. Her frustration with her job and NHS rules etc is no excuse to take it out on me or be so rude and abusive. The doctors and nurses are lovely and this is one receptionist from a team (not all are like this) but no one should be exposed to angry verbal abuse just for trying to get an appointment. This person is really letting this practise down and attitude causes great distress to patients and carers.