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Very mixed service

Story from nhs.uk

"Very mixed service"

About: Beacon Medical Group

Numerous issues:- 1. Change my GP without notifying me 2. Econsult response just within time, speak to GP - he wants blood tests & BP check. Reception call next day to arrange appointment but none available for 3 weeks 3. Experienced errors in the past with Self monitoring BP machine 4. Completed travel risk assessment form on 8 June for vaccinations etc. Told we would hear from nurse in 7-10 days. GP told me on 17 June was still with admin & had not been allocated to a nurse. He chased up, but as of today 28 June still had no contact from nurse, 3 weeks after submitting form. If Beacon are unable to deal with non-urgent issues in a timely manner they should stop offering this service

In summary I find the Econsult service is good & the best way to get an initial response but the follow up is poor

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Responses

Response from Beacon Medical Group nearly 2 years ago
Beacon Medical Group

Submitted on 05/07/2022 at 15:25
Published on nhs.uk at 16:27

Thank you for providing Beacon Medical Group with your feedback. We appreciate you doing this.

Beacon Medical Group periodically updates its GP patient list to ensure that they are balanced and as much as possible, there is a fair distribution of patients across our practice. When these changes are made, we do not have to inform our patients about this. If our patients have access to use online services they can view this information.

When appointments for blood pressure and blood tests are required by the patient, these can be made by using our automated booking system via the telephone and choosing option 3. If these appointments are not available, there is a walk in service available at the Future Inn for blood tests to be completed as long as your GP has requested this blood test.

Beacon Medical Group has blood pressure machines which can be used by our patients without the requirement to book in our Plympton and Ivybridge practices. If there any concerns with the reading that you are given from the blood pressure machines, you can request to have this taken by a member of our team, or alternatively provide your own readings if you have a blood pressure machine at home.

I am sorry to learn that the patient experience that you have received when you have waited to hear from a member of our nursing team. In order for us to investigate this, please contact us at the following address with your details: beaconmedicalgroup@nhs.net

Thank you

Caroline Hayward

Patient Liaison and Communications Lead

Beacon Medical Group

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