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"Broken NHS system - beyond ridiculous wait times"

About: Hull Royal Infirmary

After a major fall, my elderly father my elderly father with type 2 diabetes and other multiple medical issues, cracked head open on a corner unit and landed on a hard floor, blood gushing from head and dazed and confused. First responder turned up quickly, but limited resource. 1 hour wait time for ambulance. Ambulance workers cleaned up cut and stitch loose flap of skin on head, then took him to Hull Royal after making sure injuries weren’t life threatening. Then was left in A&E for 9.5 hours waiting to initially get a ct scan, then another 3 hours to see final doctor and get discharged.

Times for these events (approx within 10 minutes):

Fall on Monday 2pm;

First responder 2.20pm;

Ambulance 3.10pm;

Taken to Hull Royal 4.20pm;

Then left in A&E not long after arriving…

Finally seen in A&E for CT scan 1.45am;

Final doctor review 4.30am.

We were then able to drive my dad home and arrived home 5.15am.

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Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust last month
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust
Submitted on 07/07/2022 at 15:53
Published on Care Opinion at 15:53


Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Emergency Department and will ensure your comments are shared with the management team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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