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Frustrated staff

Story from nhs.uk

"Frustrated staff"

About: King George Hospital

I had my week 20 Feotal Anomaly Scan today at Kings George hospital. The lady who did my scan had no Empathy that this is my first child so atleast she could have answered my questions because I was the last appointment it looked like she was rushing the whole process and was getting annoyed at everything. I understand she might see 100 women a day but this is no way to treat a patient , I am so glad I didn’t choose this hospital for my delivery.

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Responses

Response from King George Hospital nearly 2 years ago
King George Hospital

Submitted on 05/07/2022 at 09:14
Published on nhs.uk at 13:15

Thank you for taking the time to make me aware of your experience. I am so sorry to hear about the experience you had with a member of our staff. Please would you contact our Patient Advice and Liaison Service so that we can obtain further information from you and try to address the concerns that you have raised. The PALS service can be contacted on 01708 435 454 or by email, bhrut.pals@nhs.net. Once again, thank you for taking the time to provide us with your feedback.

Kind Regards

Clare Bailey

Divisional Director of Healthcare Professionals - Cancer and Clinical Support

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