This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Appalling Service

Posted By spitthedog

"Appalling Service"

About: Croydon University Hospital / Dermatology

(as the patient),

After spending 1 hour 30 minutes holding on, being transferred twice to the wrong department and finally cut off, I have given up trying to rearrange an appointment.  No wonder so many appointments are not kept.

Totally frustrated by your appalling service

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Steven Smith, Patient Experience Officer, Croydon Health Services NHS Trust nearly 2 years ago
Steven Smith
Patient Experience Officer,
Croydon Health Services NHS Trust

Submitted on 30/06/2022 at 15:05
Published on Care Opinion at 15:05

Dear Patient

I am truly sorry to read that you have been unwell and that you are raising concern in respects of the treatment and care that you have received at Croydon Health Services (CHS). I can confirm that your concern has been received in the Patient Experience Team and has been shared with the service, if you would like the service to contact you directly in respects of this matter, please email the Patient Experience Team with additional personal information and we will be able to request that the service contact you directly with the aim for an agreed resolution.

CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by spitthedog (the patient)

Problem since resolved, but probably only because I copied my MP.

I still feel the overall service is appalling

Opinions
Next Response j
Previous Response k