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"First Class Treatment"

About: Hexham General Hospital

I was admitted to Ward 3 on 22/06/22 for a pre arranged major gynaecological operation. The care I received from every member of Staff was first class from the moment I entered the Ward until I was discharged later that day. They made me feel at ease, explained step by step what was the order of the day and kept me informed throughout. I was especially impressed with the meeting I had before Theatre with the Surgeon and the Anaesthetist. They explained what was going to take place in a manner which was comforting and very reassuring. Hexham General Hospital is immaculate and even though I had to travel 40 miles to get there, I would not hesitate to return should the need ever arise in the future. I am now on day 4 post operation and feel my recovery is going very well. Many thanks and keep up the excellent work you all do.

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Responses

Response from Hexham General Hospital nearly 2 years ago
Hexham General Hospital
Submitted on 27/06/2022 at 11:13
Published on nhs.uk at 12:20


Dear Karyn,

I hope that you are continuing to make a good recovery from your operation at Hexham General Hospital. Taking time to write your review so soon after surgery is a real testament to the quality of care which you received, and I know how much the Team will value your fantastic feedback. I am very pleased that they looked after you so well, put you at ease and kept you informed throughout. It’s good to know also that the hospital was immaculately clean. I will make sure that your review is sent to the Team today.

Wishing you all the best, and thank you again,

Paul

Paul Drummond

Improvement Facilitator

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