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Great Practice - Not

Story from nhs.uk

"Great Practice - Not"

About: Melbourne Grove

Over the last week I have been trying to make contact with the Tessa Jowell Surgery by phone and online. The phones are constantly on voicemail and the online is offline. There seems to a shortage of both receptionists and GP's. I wonder if anyone gets does actually get through? I am a 64 year old man seeking a blood test for glucose and prostrate cancer - that is my priority. They seem to want me to offer me an HIV test - have they lost their minds? Why is it they have resources for things we don't need and don't have resources for what we do need. The GP surgery and the NHS have been lost in the last 2 years and I fear this is the 'new normal'.

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Responses

Response from Melbourne Grove nearly 2 years ago
Melbourne Grove

Submitted on 21/07/2022 at 09:56
Published on nhs.uk at 17:33

Dear patient, Please accept my sincere apology for the delay in responding to you . I am very sorry that you were unable to make contact to contact the surgery. We always aspire to provide high quality patient care at Tessa Jowell GP Surgery, but it was not the case this time. please accept my apology for the inconvenience caused. I would like to discuss this matter with you, please can you email the practice management team at souccg.tjgp@nhs.net

Kind regards

Practice Manager

Tessa Jowell GP surgery

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