This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Inadequate

Story from nhs.uk

"Inadequate"

About: Heeley Green Surgery

It took a long time to go through on the phone.

No doctors were available on the day.

I had a new small lump at the back of my head, I called on Friday and the receptionist said I couldn't be seen or talk to a doctor on the phone and had to wait until Monday and call the practice again.

Generally, the practice is incapable and inadequate at looking after their patients.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heeley Green Surgery nearly 2 years ago
Heeley Green Surgery

Submitted on 30/06/2022 at 11:18
Published on nhs.uk at 11:49

Good Afternoon

As your comment is anonymous I am not able to investigate for you. I’m sorry if you’ve had to wait for your call to be answered. We do have the option for the phone system to call you back when you reach the front of the queue. This means you don’t have to wait on the line.

If you can provide a little information about the reason you are calling, this helps the receptionist to book the correct clinician or service.

Please do contact the practice if there is anything specific we are able to help with.

Kind regards

Kiz Haigh

Head of Primary Care | Primary Care Sheffield

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k