"Service is great but waiting times are appalling"

I have been asked to go to the Ante Natal Day Unit a number of times. And despite having a scheduled appointment…the last 3 times in the last week I have been attended to +3 hours after my appointment. The midwives are great however once you check in you don’t actually get an update how long the waiting time is likely to be or where you are on the waiting list. It seems appointment times are arbitrary, you’ll get seen when you get seen…communication with patients could definitely be better.