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"Outstanding service "

About: East Midlands Ambulance Service NHS Trust

I am 15 weeks pregnant and had been suffering from a crippling headache/migraine and sickness. Having tried to get through to a midwife, gp and other services I had been unsuccessful so called 111 who dispatched an ambulance after I didn’t receive a call back.

They affirmed that I’d done the right thing by contacting 111 and for them to be sent out and supported me by contacting the midwife and GP services directly to get me the support I needed and completed their checks on me thoroughly and sensitively.

I cannot fault the two female paramedics who attended. They were considerate, thorough, supportive and totally empathetic of my pain and situation. I wish I’d have thanked them more, they’re an absolute credit to the NHS and to the ambulance service and I’m so glad they were the ones that saw me.

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Responses

Response from East Midlands Ambulance Service NHS Trust nearly 2 years ago
East Midlands Ambulance Service NHS Trust
Submitted on 24/06/2022 at 11:31
Published on nhs.uk at 11:32


Dear Alicia,Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews.

If you are able to, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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