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"Great teamwork in a&e"

About: University Hospital Wishaw / Accident & Emergency

(as the patient),

I was rushed into Wishaw with suspected heart attack.  ! was taken straight away by the nurses who wasted no time in ruling that out and then diagnosing gallbladder pain (which can be very similar).  The department was full and the the staff didn’t stop. When i got there I needed a resus bed - they were full and  they instantly made the decision to make a room available.  I was given pain relief and sent out to wait, which was not ideal but the nurse came out and explained how busy the hospital was.  She constantly checked on me as she was calling other patients gave me more pain relief as i waited. 

Numerous times they asked for family members to wait outside as the department was so busy, but this was ignored on many occasions.  They came out and issued everyone with masks and reminded them over the evening to wear them.  To add to all this, the phone lines went down. They kept everyone informed which kept everyone calm.  I applaud every member of staff that I came into contact with and I can’t thank them enough for their swift thinking and nonstop hard work.

They worked as a team and it certainly showed 

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire last month
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 29/06/2022 at 11:08
Published on Care Opinion at 11:08


Dear footie123,

Thank you for taking the time to feed back your recent experience within our Emergency Department following what must have been a very scary time for you.

I am happy to hear that you had a positive experience during what has been a very challenging time for our department and I will be delighted to share your comments with our staff.

I hope you are recovering well.

Kind regards,

Julie.

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