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"Welcoming and understanding team"

About: Community Mental Health Services / Mental Health Acute Assessment and Treatment Service (MHAATS)

(as a service user),

I was referred to MHAATS by my GP as a result of suicidal thoughts and self harm tendencies relating to/caused by various personal issues. Whilst receiving treatment from MHAATS I became familiar with the majority of the team who desired nothing but my improvement, which was achieved at a very fast rate. It is in fact a speed that surprises me to think about. They were very supportive, welcoming, and understanding. It was a high level of personalised care that I did not know existed in the NHS and I am incredibly grateful to have received such support in a time of utmost need. I have been listened to with patience and expertly guided towards recovery and further relevant treatment. Without this service, I do not believe I would be alive. 

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Responses

Response from NHS Forth Valley nearly 2 years ago
Submitted on 28/06/2022 at 13:04
Published on Care Opinion at 13:04


Hello MJW112211

Thank you for sharing your experience with us, I'm pleased it has been so beneficial and the team will be delighted to hear such good feedback.

The care you describe is the standard we want to promote for everyone /every time so I will ensure the team hear they made a difference.

I`d like to wish you well on your recovery

Kind regards

Anne

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