"Atrocious communication"

I was scheduled for a cardiac procedure. Unfortunately I have other comorbidities which apparently cannot be understood, and will not be considered. I was given information sheets at my preassessment with both a phone number and an email address to contact if I had any questions. I left a message with questions on the phone number given, in two weeks I've had no reply. I sent several emails to the given address and have had no reply. What is the point of giving patients contact details for any questions prior to the procedure if they are to be ignored?I phoned the hospital today to cancel my procedure and the person I spoke to on the "waiting list" phone number would not listen to me, she had a hostile attitude, she constantly interrupted me, talked over and absolutely would not make any attempt to hear me. Not only is this rude and unprofessional it is not wholistic care, in fact there is nothing "caring" about it. Patients are entitled to have their questions answered, they are entitled to speak and be listened to and have their questions answered. When they are not it not only makes the hospital look unprofessional and uncaring but it makes me as a patient have zero confidence in putting my life in their hands. Patients are not just bodies, they are human beings with (often), complex health issues. One size does not fit all. The medical side of things may well be excellent, I've no experience of it, because of the failure to treat me wholistically, failure to listen answer my questions has made me terrified of trusting them.