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Busy but very efficient and so very polite

Story from nhs.uk

"Busy but very efficient and so very polite"

About: Frimley Park Hospital (Frimley)

Had to attend A&E for an issue found by another practice. Although the department was very busy, they managed to put me through what was needed doing very quickly and before I left I was seen by a Consultant, future (urgent) treatment and scans organised and put at ease that everything was ok that put my concerns immediately to the back of my mind - cant thank the staff enough.

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Responses

Response from Frimley Park Hospital nearly 2 years ago
Frimley Park Hospital

Submitted on 24/06/2022 at 15:12
Published on nhs.uk at 17:25

Dear Dave,

Thank you very much for taking the time to leave such positive feedback about your recent experience in the ED at Frimley Park Hospital.

It is lovely – and reassuring – to know that, under pressure as they are, our teams in ED are still providing the levels of care, treatment and reassurance the patients need – and that patients appreciate it.

Thank you again for your feedback.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

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