"Excellent Doctor in a and e"

Dear Alan,

Thank you for taking the time to leave us such kind feedback about the recent experience of care provided to your wife in the Emergency Department (ED) at Eastbourne District General Hospital; we very much appreciate it.

The Trust has continually strived to provide a high standard of care in what has been and continues to be extremely busy and challenging times, particularly for our ED's, and so we are delighted to read this was the experience your wife had. It is also very important to us that patients and their loved ones are treated not only appropriately and professionally but with kindness, compassion, dignity and respect to meet our core values, and we are particularly pleased to read you found the attending doctor to be calm and reassuring.

We hope your wife has now recovered from the symptoms she presented with, and will ensure your feedback is shared with the ED as they will want to read of your gratitude. Take care Alan, and we hope you and your wife are keeping safe and well.