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"Great dedicated staff"

About: Frimley Park Hospital (Frimley)

My husband ( elderly, disabled since hip op) had a bad fall on patio 20 june 2022, at 7p.m. Managed to get up with help. Feeling worse by 10pm rung 111. Waited all night for ambulance. Paramedics came at 6.30 am, extremely curteous & kind as they all are. Despite A&E premises very small and not exactly designed for the number of people, the staff were well organised, efficient and very considerate. Senior doctor examined him thoroughly ,sent him for a scan. Then was advised as to what the results were. He was also offered some physiotherapy and a new stronger walking stick .

I picked him up at about 4pm and he was in pain but delighted with his treatment and told me all about the professionalism of the whole team .

NHS beeing in the poor state it is, we, like a lot of people, are very disappointed with the lack of care we receive, mainly with lack of doctors appointments, however we felt we should praise the treatment my husband received and let you know.

Congratulations to the staff, it makes a whole lot of difference. Thank you .

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Responses

Response from Frimley Park Hospital nearly 2 years ago
Frimley Park Hospital
Submitted on 24/06/2022 at 15:10
Published on nhs.uk at 17:24


Dear Lionel,

Thank you very much for taking the time to write and let us know of your husband’s recent experiences at Frimley Park.

It is truly gratifying to hear that the system has provided the treatment, care and reassurance that we strive to provide to every single patient every single day.

I will share your feedback with the ED team who I know will appreciate your positive feedback

Thank you again for your lovely feedback.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

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