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"My time spent on this ward has been half okay and half not okay"

About: Craigavon Area Hospital / 4 North Surgical

(as a staff member posting for a patient/service user),

My time spent on this ward has been half okay and half not okay. The communication with GPs has been okay, they seem to be just doing the best they can. The treatment from some of the staff has been okay, sometimes I feel as if I’m being ignored by staff. The facilities are okay the layout of the shower isn’t great there’s not much too hold onto and it’s always very wet and it’s not wiped down very well, therefore it’s easy to slip. The food has been okay, although the other day I found a hair in my porridge which wasn’t very nice, the toast is also very hard. Other than that It’s been just okay.

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Responses

Response from Emma McCann, Ward Manager 4 North, Acute Directorate, Southern Health and Social Care Trust nearly 2 years ago
We are preparing to make a change
Emma McCann
Ward Manager 4 North, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 24/06/2022 at 12:38
Published on Care Opinion at 12:38


Thank you for your feedback for 4 Ward 4 North. I apologise that your experience on the ward is not what we strive for. We endevour in 4 north that every pateints needs are met with the highest of standard.

I will as a Ward Manager feed this back to the team. I will also ensure that support services are aware of the issues with the standard of the shower cleanliness. In addition to this I will ask estates to review the shower rooms on the ward to ensure they are adequatley equiped for safety.

Best Wishes

Emma Mc Cann

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