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"Daisy ward has been excellent"

About: Daisy Hill Hospital / Daisy Paediatric Ward Daisy Hill Hospital / Emergency Department

(as a staff member posting for a carer/relative),

Accident and emergency was great, the level of care was good. The only thing I would like to have seen different was a different accident and emergency for children, as my son seen things that I don't think he should not have seen.

The staff were excellent and their attitudes were also good.

Daisy ward has been excellent, very good and the environment is also good and is very child friendly. Their standard and level of care is excellent. I always feel bad because I feel like I am adding pressure to the nurses asking for a tea or coffee, which they do not need.

The staff are outstanding, they are really good at their jobs, and their attitudes are also good. The nurse, Alana, was very good. She saw my son on Saturday and went out of her way to see him yesterday, even though he was not her patient.

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Responses

Response from Ciara McCrink, Ward Manager, Daisy Paediatric ward DHH, Southern Health and Social Care Trust nearly 2 years ago
Ciara McCrink
Ward Manager, Daisy Paediatric ward DHH,
Southern Health and Social Care Trust
Submitted on 24/06/2022 at 12:40
Published on Care Opinion at 12:40


Thankyou for taking the time to share your experience of Daisy Ward with us.

I am delighted to read your positive comments about your time on Daisy Ward, Alana and the wider team will be pleased to read your comments. I will share your feedback with them.

I hope your son is continuing to improve

Kind Regards

Ciara

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Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust nearly 2 years ago
We are preparing to make a change
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust
Submitted on 07/07/2022 at 15:11
Published on Care Opinion at 15:29


Good afternoon

Thank you for taking the time to reflect and give us feedback on your recent experience. I apologise that you felt the environment was not suitable for your son. I will ensure your feedback is shared with the relevant teams to discuss a more suitable flow of paediatric patients in our department.

I am pleased to read positive comments about or staff and I hope your son is recovering well.

Regards

Paul Smyth

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