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Care Opinion

Cannot talk to anyone!

Story from nhs.uk

"Cannot talk to anyone!"

About: Southend Hospital

There is now only 1 number for Southend Hospital available. That is an automated voice system NOT a real person. This makes it almost impossible to get to the people we need to talk to. e.g. trying to find out where a relative is who has been admitted today. Nobody picks up phone when automatically transferred - there is no way of getting out of that loop to speak to anyone who may help. This is appalling and just as bad as trying to get a GP appointment. Please think again - it is failing.

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust nearly 2 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust

Submitted on 27/06/2022 at 13:50
Published on Care Opinion at 13:50

Good afternoon,

We are sorry to hear you have had this experience. We will ensure this feedback is passed onto the team at Southend.

If you would like to discuss this further, please call our PALS team on 01702 385333.

PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.pals.suhft@nhs.net.

Kind regards,

Patient Experience Tea

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