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Care Opinion

Lack of privacy

Posted By hydraxd85

"Lack of privacy"

About: Hull ReNew

(as a service user),

I am always given my script in the reception or near the tables. I know we are all here for the same reason, but I would prefer being given my script in private, in one of the rooms. I thought it was just a one-off but it happens all the time now.

I don't want everyone to know how much my methadone is or my full name as well. Just no privacy anymore and I feel like the key-workers don't seem to care.

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Responses

Response from Change Grow Live nearly 2 years ago
We are preparing to make a change
Change Grow Live

Submitted on 23/06/2022 at 12:24
Published on Care Opinion at 12:55

Hi,

Thank you for your feedback, This has now been discussed with management to rectify this privacy issue. We completely agree with your points raised on today's feedback.

we will endeavor to rectify this issue immediality if you would like to discuss this further please don't hesitate to contact us on 01482 620013 and ask to speak to a member of the duty team.

Kind regards

Hull Renew.

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Response from Matthew Butler, Peer Mentor Coordinator & Volunteer Lead, ReNew, Change Grow Live nearly 2 years ago
We have made a change
Matthew Butler
Peer Mentor Coordinator & Volunteer Lead, ReNew,
Change Grow Live

Holistically supporting adult service users to initiate recovery from drug and/or alcohol dependence; empowering Service Users to build their own recovery capital and supporting them to move into long term sustained recovery and social (re) integration. It is my responsibility to co-ordinate the work and development of all Pathways to Recovery through Peer Mentors and provide a point of liaison for Service Users and their feedback.

Submitted on 01/08/2022 at 14:19
Published on Care Opinion at 14:28

picture of Matthew Butler

A discussion was had with staff in the way in which they hand out prescriptions for prescribed medication and have been instructed of the need for consents and confidentiality during this process. Staff have been reminded that being given a prescription requires service users to confirm their date of birth, acknowledgment of dose and their address and this conversation should only take place in a private one to one setting.

Thank you for taking the time to give feedback to help improve our service.

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