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Epic Waiting Times

Story from nhs.uk

"Epic Waiting Times"

About: St Mary's Hospital (HQ) (London)

We have been waiting for 6 hours, and we were informed of another 4.5 hour wait by the nurse.

We have seen several patients in the A&E voluntarily leave without seeing a doctor due to these waiting times. The only thing the staff are willing to do is move patients from one waiting room to another waiting room.

If you value your health and life, avoid this A&E department at all costs.

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Responses

Response from St Mary's Hospital (HQ) nearly 2 years ago
St Mary's Hospital (HQ)

Submitted on 21/06/2022 at 09:04
Published on nhs.uk at 14:43

Dear Sender

Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience in the A&E department at St Mary's Hospital. I will forward your feedback to senior management in Emergency Services. If you would like to contact me with your name and date of birth by I will be more than happy to put your name to the feedback . My email address is john.ward22@nhs.net. We can also provide feedback from the service if you wish.

Again, many thanks for taking the time to share your experience.

Kind regards

John Ward

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