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Care Opinion

Failure of a poor system

Posted By Westlands1

"Failure of a poor system"

About: Musgrave Park Hospital / X-ray department

(as a service user),

I received an appointment today to go for an x-ray at Musgrave Park Hospital. I was unable to go at the time and date as I had another outpatients appointment. I have quite a lot of appointments at the minute as I have had a recent transplant. 

I was told that I would lose the appointment and have to go back on the waiting list. This is simply appalling. When I asked what happens if it clashes with another appointment I was told you will just go back on the waiting list again.

There are no words to describe the inadequacy of the system where you lose one medical appointment because you have another. This is not a capacity issue this is an issue of poor process, planning and Coordination.

I have used this platform before to offer observation and indeed praise staff. This time I am frustrated at the complete failure of an poor system.

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Responses

Response from Sean O'Conaire, Service Manager, Imaging, Belfast HSC Trust nearly 2 years ago
Sean O'Conaire
Service Manager, Imaging,
Belfast HSC Trust

Submitted on 18/06/2022 at 18:30
Published on Care Opinion at 18:30

I am very sorry that you were advised that you would have to go back on the waiting list- I would hope that in these circumstances you would be offered an alternative date for your xray procedure as this is not a specialist scan.

If you would like to get in touch with me at sean.oconaire@belfasttrust.hscni.net with your details I will ensure the team gets in contact with you and makes every effort to line up your xray appointment at a time when you are attending one of our hospitals for another appointment- if that would suit you better.

I will take the learning from your comments back to our teams and ensure that all staff are aware that in these circumstances patients should be accommodated.

Thank you for taking the time to highlight this important issue and please accept my apologies for the frustration this has caused.

Kind regards

Sean O Conaire

Imaging Service Manager BHSCT

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