This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Spoken about and left feeling very upset"

About: The Walton Centre NHS Foundation Trust Warrington Hospital / General medicine

(as the patient),

Attended the appointment, spoken to very poorly and overheard staff discussing how I was an inconvenience to them as I struggle on my feet and was therefore brought in a stretcher. I was left feeling rushed and an inconvenience to staff, the Dr who I had my appointment with from the Walton Centre, was very abrupt, in my opinion very rude and condescending, they did not know why I was there and I felt like I was a burden and was told I should not have come and there's nothing they can do to help me after my stroke.

I was then lumbered back into a room as the Dr huffed and walked off. I then overheard the same dr talking about me outside the room, this was very demoralising and not an experience I would wish on anyone. I hope to never need to have an experience like this again. I am very upset 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Communications Specialist, Warrington and Halton Hospitals NHS Foundation Trust nearly 2 years ago
Warrington and Halton Hospitals NHS Foundation Trust
Submitted on 17/06/2022 at 16:49
Published on Care Opinion at 16:49


Good Afternoon,

We are really sorry to read about your experience at our hospitals. Can you please contact our PALS (patient, advice and liaison service) with your details, so that we can investigate on your behalf and liaise with The Walton Centre.

Their details are:

Email: whh.pals@nhs.net

Telephone: 01925 275512 (during office hours).

Regards

Gina Coldrick

Communications Specialist

Opinions
Next Response j
Previous Response k