"poor communication"

After a 111 referral to A&E I was referred to chec by the r.e.i. at Dorchester the following morning. I was told that the referral had been labelled as "urgent to be seen within 48 hours". I was given the call centre number to ring if I had not heard from them by that afternoon. When I rang it in the afternoon, at first they could not find my referral. After several calls back to r.e.i. I rang the call centre again and it was finally found, I was told to await a text so that I could book and appointment. The text arrived the following morning, I followed the link but the first possible appointment was not for 4 weeks. Several further frustrating calls were made to chec and they finally found me an appointment 8 days later. Then I received a call from chec cancelling that appointment as I had been called in by r.e.i. for my eye to be checked. My experience with the chec call centre sent my anxiety levels about my eye problem up considerably. I am unable to comment about the professional staff as I never got that far.