This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

All patients should be treated with respect

Posted By octansww99

"All patients should be treated with respect"

About: Stepping Hill Hospital / Emergency Department

(as a service user),

As someone who has a phobia of hospitals/clinical environments attending A&E is not something I take lightly.

I was sent to A&E by 111 and when reporting my symptoms to the staff member I was made to feel like I was an inconvenience and that my concerns were not taken seriously.  This was communicated through facial expressions between the staff member and a colleague, and in front of other attendees.

They were extremely dismissive of my symptoms and I felt as though I was belittled, especially in front of other people.

All patients should be treated with respect.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust nearly 2 years ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust

Submitted on 21/06/2022 at 15:29
Published on Care Opinion at 15:29

Good afternoon,

I was sorry to read about your recent experience within our Accident and Emergency department.

I have shared your feedback with the department Lead Nurse so they are aware of your concerns and ensure the team can learn from your experience.

As an organisation we use all patient feedback to support learning and for continuous improvement. Though the experience you describe was not positive, I would like to thank you for sharing this.

Kind Regards,

Aoife Isherwood

Patient Experience Facilitator
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k