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"Colonoscopy experience"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as the patient),

I visited the Vanguard Unit for a colonoscopy in June. This was following a referral from my GP. I have decided not to name every member of the team I met, in case my memory is not as good as I believe! On arrival I was met and processed by Tara, very pleasant and at every moment put me at ease. From there I was taken to go for the procedure. Again the staff were excellent and explained what would happen. In the theatre I met four or five members of the team, including Alvin, Isabelle, and The boss…Sandra. The procedure was carried out and in no time I was in recovery with a cup of tea. From start to finish The Team were excellent and worked as a unit, with each member of the Team complimenting the other. I could not praise each of them and their professionalism enough. They are a credit to their profession and are in my opinion True Heroes! My sincere thanks and praise. 

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Response from Karen Jamieson, Quality Improvement Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 months ago
Karen Jamieson
Quality Improvement Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 20/06/2022 at 10:59
Published on Care Opinion at 10:59

Dear lewsih123

Thank you for taking the time to feedback to us about your recent experience at University Hospital Hairmyres

I am delighted you felt welcomed, informed and witnessed the professionalism and team work of the staff.

Your positive feedback and thanks will be welcomed by the team and I will be sure to feed this back to them.

I hope you are recovering well.

Thank you


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