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Disappointed and frustrated

Story from nhs.uk

"Disappointed and frustrated "

About: Southend Hospital

35 phone calls regarding discharge of mother to care home. No replies. No call backs. No information. Appalling

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Responses

Response from Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust nearly 2 years ago
Mid Essex Hospital Services NHS Trust

Submitted on 20/06/2022 at 09:40
Published on Care Opinion at 09:40

Good morning,

We are sorry to hear you have had this experience. We will ensure this feedback is passed onto the team at Southend.

If you would like to discuss this further, please call our PALS team on 01702 385333.

PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.pals.suhft@nhs.net.

Kind regards,

Patient Experience Team

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