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"Great care"

About: Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as the patient),

I recently had an ankle replacement in Glasgow Royal Infirmary and would like to thank all the staff for the fantastic care I received. In particular the medical staff including the lovely anesthetist who managed to give me an anesthetic which for the first time ever did not result in me being very sick/faint post-op. My pain control post op has been unbelievably good considering the surgery I have had. The Nursing staff in ward 27 were lovely but extremely busy, regardless they were very caring and  my discharge plan went really smoothly. 

I'd like to give a special mention and thank you to Debbie, Mr Kumars secretary. I had a long wait for this operation due to the COVID pandemic and Debbie was so kind and understanding. My calls were never a bother to her and she always got back to me if I left a message, thank you Debbie you really made a difference to my overall care and made the long wait tolerable.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 23/06/2022 at 11:17
Published on Care Opinion at 11:17


picture of Nicole McInally

Dear Lala12

Thank you for sharing your story on Care Opinion and telling us about the care and treatment you received from the staff at Glasgow Royal Infirmary. I am delighted that you had such a positive experience and that you avoided being faint or sick after your surgery. Thank you for your kind comments and regarding the staff (especially Debbie) which will be shared with the staff. I am sure that the staff will welcome such positive feedback.

I wish you a speedy recovery.

Take Care

Nicole

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