"No further forward - service time agreement?"

So, here is an update after two weeks of no contact in any way shape or form from Connect Health, despite a GP referral for help.

I have been in severe pain and discomfort for two weeks now. I contacted my GP again yesterday to ask about a repeat prescription for my painkillers and anti-inflammatories as it had been so long since her referral to Connect Health Physiotherapy. I have had to invest in a walking stick to move around my home, I am so uncomfortable trying to walk.

Suddenly! I receive a phone call within 12 hours of my GP chasing up my referral but of course I miss it because I left my phone unattended. I call them back after trawling the internet for a number because the one they called me on has no callback facility!

I am offered an appointment with a clinician....today is the 14th June...they have a date of 19th July available.

So I ask the questions: why does it take a phone call from a GP after two weeks of referral to precipitate action? Why is it another month before anyone can see me? What is the contractual service time agreement for these services? I am beyond despair at the lack of anything happening in what I would deem a "reasonable time".