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Slow speed chaos

Story from nhs.uk

"Slow speed chaos"

About: Royal Bolton Hospital

After waiting for over an hour I still did not get triaged and I left and self medicated. There was no urgency about anyone in the whole area . I saw more security staff than I did clinicians . I saw medical staff chatting to friends mid shift, and doing very non medical work like bringing tea and arranging transport . Let medical staff do medical things and get them to pick up the pace

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Responses

Response from Royal Bolton Hospital nearly 2 years ago
Royal Bolton Hospital

Submitted on 06/09/2022 at 11:32
Published on nhs.uk at 14:17

Dear Patient

Thank you for taking the time to share your experience. I am sorry that this did not meet with your expectations.

I have shared your comments with the teams involved and made a record for learning.

If you wish to speak to someone then please contact PALS by email PALS@boltonft.nhs.uk or by telephone 01204 390193

Best wishes

Tracy Joynson, Patient Experience Manager

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