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"The care my father recieved"

About: Dumfries & Galloway Royal Infirmary / Cancer care and Oncology

(as a service user),

My dad was admitted to Dumfries and Galloway Royal Infirmary for a suspected chest infection/fluid build up. During his stay he received tests and scans and was diagnosed with stomach cancer. Unfortunately after 4 week in hospital he lost his fight and passed away.

Our family were absolutely blown away with the care and attention not only did our dad receive but us also. My mum, sister and myself spent our days and nights beside our dads bed. The staff were amazing. Nothing was ever a bother.

Our dad complimented the staff all the time and several grew very fond of him. Every step of our journey was helped by the staff, any worries or concerns we had were answered openly and honestly. To all the staff in C4 and any others that cared for our dad during his stay, we would like to extend our huge appreciation to you all. You all were truly amazing, from the domestic who sang along with our dad, the ladies who brought his cups of hot chocolate and meals, to the healthcare assistants who looked after his personal needs, the nurses who ensured he was pain free to the specialists who ensured his medication regime was adequate for his needs, we thank you all. 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway nearly 2 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 16/06/2022 at 08:57
Published on Care Opinion at 08:57


Dear Donna10,

Please accept my sincere condolences on behalf of the team here at DGRI for the loss of your dad.

I would like thank you so much for taking the time to contact us with your lovely feedback, particularly at such a difficult time.

The team in Ward C4 work tirelessly to provide the best possible care for their patients and they will be very touched to learn of your kind comments. It is lovely to hear that the whole team pulled together to provide your dad and your family with such care and attention at such a painful time

I will ensure that everyone that you have mentioned learns of your lovely sentiments and again I would like to thank you very much for sharing your feedback, I know it will mean a huge amount to the whole ward C4 team.

Thank you again for your kindness,

best wishes

Alexis

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