This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor care

Story from nhs.uk

"Poor care"

About: Poole Hospital

I attended the dermatology outpatient clinic for skin cancer treatment and I was given several creams to apply at home. However the verbal instructions regarding how/when/in what order to apply the treatments was unclear and inadequate (no printed info given).

I tried to contact dermatology dept multiple times to get the information I needed but couldn't get through. The contact number on the hospital website was unavailable or incorrect. The hospital pharmacy were unable to help. I will try looking up the information on google!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from James Rowden, Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust nearly 2 years ago
We are preparing to make a change
James Rowden
Patient Engagement Liaison,
University Hospitals Dorset NHS Foundation Trust

Submitted on 14/06/2022 at 13:17
Published on Care Opinion at 14:49

picture of James Rowden

Dear Anonymous

Thank you for your feedback regarding your recent visit to Dermatology.

We are sorry to hear of your experience at UHD Dermatology, this is not the service we normally strive to provide. We are currently in the process of updating our website but in the meantime, we will review the information on there to ensure it is correct.

We will happily provide you with further appropriate information on your cream application. Please contact the Dermatology department at Poole Hospital on 0300 019 (8148) or (2057).

Apologies once again for any inconvenience caused.

Regards

Patient Experience Team
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k