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"Efficient and professional care for ankle injury"

About: University Hospital Wishaw / Accident & Emergency

(as the patient),

I went over on my ankle causing it to be very swollen. I went to Wishaw general a&e department and was seen by Laura within 30 minutes of arrival.

Laura put me at ease and asked me questions to establish circumstances. She took me to x ray and brought me back. I had a minor break on the bone. She gave me a boot and showed me how to use crutches.

There was nothing rushed and I was dealt with so quickly and with a high degree of professionalism.

Thank you Laura and our wonderful NHS staff.

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Responses

Response from Karen Jamieson, Quality Improvement Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 months ago
Karen Jamieson
Quality Improvement Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 16/06/2022 at 15:31
Published on Care Opinion at 15:31


Dear Lynfn48

Sorry to hear you had to attend A&E at University Hospital Wishaw, and thank you for sharing your story with us.

I am pleased you did not wait long and this was a positive and reassuring experience for you.

Hope you are recovering well.

Thank you

Karen

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