"worst practice"

I had a fall two weeks ago which resulted in a infected toe and led to Gout desperate went to the small injury unit where I was treated with care,but the staff decided I needed a Doctors appointment they phoned the surgery and arranged for the surgery to contact me later that day still waiting almost 48 hours later,

.Only to be told by the booking line that they had tried to contact me and left messages on both land line and mobile no they did now waiting since this morning glued to my phone and still nothing.Seems they just lie and then ignore you.Thank you NHS Stirling Road.