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Unresponsive

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"Unresponsive"

The initial consultation and the first session were amazing - really professional and helpful. However, it went completely downhill afterwards. Sessions were scheduled without an explanation how they'd be conducted, and although I waited for them no contact was made, and later I was blamed for mssing them - greast for adding to stress and anxiety; when I pleaded for another phone consulation, just like the first one, that was ignored. This is totally unprofessional and not just unhelpful but adding to stress and anxiety

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Responses

Response from Berkshire Healthcare NHS Trust Headquarters nearly 2 years ago
Berkshire Healthcare NHS Trust Headquarters

Submitted on 11/07/2022 at 11:46
Published on nhs.uk at 17:56

Dear Sir or Madam,

Thank you for your posting and I am sorry to learn that you were unhappy with communication with this service.

Please contact me directly,in confidence, so that we can discuss your experience in more detail and provide you with a full response.

Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for health and social care. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk

Kind regards,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 07917138965 e mail: pals@berkshire.nhs.uk

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