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"Excellent care for small basal cell carcinoma"

About: Royal Cornwall Hospital (Treliske) / Dermatology Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

I was referred to Dr Anderson at Dermatology with a mole which he reassured me was not a problem. He offered a full skin check even though I was informed on the appointment letter that I should mention nothing further.

Dr Anderson said a small lump under my eye could be cancerous and referred me to Mr Westlake, Consultant Ophthalmologist who subsequently did an operation to remove the lump. At a follow up appointment Mr Westlake told me the lab results showed it was a BCC, it could have been very dangerous if it had been left and if it had expanded a bit more as it was so near my eye. He said it was all out.

I am very grateful to Dr Anderson for seeing it, especially as I was not referred for that, and to Mr Westlake who carried out the operation and removed the stitches at a follow up appointment and explained everything carefully.

I am very pleased the lump has been found, diagnosed and removed before it caused greater problems and very grateful to both Dr Anderson and Mr Westlake for their care. Bearing in mind that this lump appeared shortly before lockdown when GP services were (and in some cases still are) cautious about face to face appointments and we were advised not to bother the GPs, there could have been a very different outcome.

I have had excellent care from both doctors at Treliske hospital.

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Responses

Response from Karen Bowers, Eye Unit Sister, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Karen Bowers
Eye Unit Sister,
Royal Cornwall Hospitals NHS Trust
Submitted on 10/06/2022 at 14:13
Published on Care Opinion at 14:59


Dear Cornish resident

Thank you for taking the time to leave such positive feedback.

This is always much appreciated by our teams.

I will pass on your thanks to our consultant and feedback your message to the team during our morning safety brief

Many thanks again

Karen

Department sister

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 17/06/2022 at 10:42
Published on Care Opinion at 10:42


Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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