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Understanding and caring team at endoscopy

Posted By Lindsay48

"Understanding and caring team at endoscopy"

About: Lagan Valley Hospital / Regional Day Procedure Unit

(as the patient),

Went to lagan valley hospital a few days ago.

From the first nurse that seen me, then the consultant / Endoscopist Dr Hand and nurse Jetherton and Bindu, I could not thank them enough. They were wonderful, very understanding and very caring and got me through it so thanks to the first nurse that called me to the last nurse to show me the way out.

Yous are all fantastic and very professional. Thanks!

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Responses

Response from Ann Kerrin, Lead Nurse, Day Procedure Unit, South Eastern Health & Social Care Trust nearly 2 years ago
Ann Kerrin
Lead Nurse, Day Procedure Unit,
South Eastern Health & Social Care Trust

Submitted on 10/06/2022 at 11:11
Published on Care Opinion at 11:12

Dear Lindsay48,

Thank you so much for taking the time to leave a message for the endoscopy team who cared for you during your recent visit to our unit. I am delighted to hear that it was a positve experience for you and your regard the team members as professional, undrestanding and caring.

I would really like to share your message with the staff who cared for you and other staff in the department to let them know how well they are doing.

We value your feedback and will use it to reflect on our services and continually strive for positive patient experiences.

Thanking you

Ann Kerrin (Lead Nurse)

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