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"Extremely poor wait times and communication"

About: Royal Preston Hospital

I arrived at RPH at 1.30am after vomitting blood for the previous 2 hours. I was seen by the triage nurse and I had my bloods taken fairly promptly. However, after being told the waiting time to see a doctor had increased from 9 hours to 12 hours, I left for home at 8.30am and would see my GP about the results from my bloods. I received a phonecall at 9.30am saying I needed to come back to the hospital immediately. I asked if this was necessary because I was starting to feel better but he assured me it was. I arrived back at RPH at 12.30pm and I was finally seen by a doctor at 8pm. He told me that I seemed fine and that no further action should be taken, but he wanted to check with another consultant. After waiting another hour, I left at 9.15pm for home. When I arrived home, I received another phonecall explaining that I need to head back immediately and stay the night for an endoscope in the morning. I arrived back at 11pm and was told there was no bed available like they promised and I was forced to sit in an uncomfortable chair for a further 12 hours until my endoscope. They stressed the importance of me staying the second night, even though I cannot see any reason why I couldn't have the comfort of my own bed and come back in the morning.

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 3 weeks ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 16/07/2022 at 21:40
Published on Care Opinion at 21:40


Thank you for taking time to provide your feedback in relation to your recent experience when attending RPH. I can give assurance that your feedback and comments have been shared with the department.

If you would like this matter looking into further then please contact the Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk

Take care and stay safe

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