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"Thank you ! Amazing everyone"

About: Shepton Mallet NHS Treatment Centre

I returned here for my second knee replacement in February 2022 and would like to say a huge thank you to this hospital; particularly of course to my surgeon, AR, to the nursing staff on the ward, and to the physiotherapists.

Right from the first consultation, I was struck by the overall apparent calmness of this place, the professionalism and the kind, personal and individual attention and I felt completely safe in your hands. Nothing was too much trouble and service was given with a smile and kind reassurance.

This hospital is small, views overlooking the countryside and it seemed an oasis of calm and kindness , even in the midst of the pandemic, ( for which sometimes we do need to be patient and understanding to the staff who gave such a wonderful service).

Both of my knees have been a resounding success. I have my life back again, I am able to walk without pain and it is just wonderful.

Thank you all SO much.

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Responses

Response from Shepton Mallet NHS Treatment Centre nearly 2 years ago
Shepton Mallet NHS Treatment Centre
Submitted on 14/06/2022 at 11:14
Published on nhs.uk at 11:19


Dear Margaret,

Thank you very much for your feedback. I am so pleased that you have had a positive experience at Practice Plus Group Hospital Shepton Mallet. The experience you had is at the level we aim to achieve so your comments will be very well received by all the teams. Kind regards Jenny Apted RN Quality and Governance Manager

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