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Care Opinion

Excellent Care

Story from nhs.uk

"Excellent Care"

About: Royal Bournemouth Hospital

Admitted on 1 June 2022 for repeat Prostate biopsy. From entering the Day Surgery unit the staff were extremely professional and courteous, managing to take the stress out of this procedure. Both the doctor and anaesthetist were also very reassuring. Following the procedure the nursing staff who looked after me in recovery were superb. Unfortunately I had a reaction to the general anaesthetic resulting in an overnight stay. However the care that I was given was exemplary. Once stabilised I was discharged the following morning. Thank you to everyone, you are so caring and do excellent work.

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Responses

Response from James Rowden, Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust nearly 2 years ago
James Rowden
Patient Engagement Liaison,
University Hospitals Dorset NHS Foundation Trust

Submitted on 07/06/2022 at 09:29
Published on Care Opinion at 09:29

picture of James Rowden

Dear Barrie

Thank you for your kind feedback about your recent procedure.

I’m sure it was quite an anxious time, so it is good to hear who well all the staff did in managing your stress and concerns.

Thank you for noting how well looked after you felt both during and after your procedure.

Sorry to hear you had a reaction to the anaesthetic but good that we were able to accommodate you overnight until you were stabilised.

We will pass on your kind comments to the team as they always appreciate receiving feedback.

Regards

Patient Experience Team
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