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"Fantastic staff"

About: University Hospital Monklands / Outpatients Department

(as the patient),

I was seen at Monklands hospital biopsy unit today by  Dr McKinley and her colleague . The two nurses were fantastic it was a laugh a minute from start to finish.

Dr McKinley and her colleague were decisive and to the point which was more than appreciated. Another point, as  I was reading my letter in car park a young lady who worked on infectious control in the hospital stopped and ask me where I had to go.  I told her she took me to outpatients herself.

Thank you everyone today made my day 😘

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Responses

Response from Karen Jamieson, Quality Improvement Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 months ago
Karen Jamieson
Quality Improvement Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 13/06/2022 at 15:35
Published on Care Opinion at 15:35


Dear Matt-W

Thank you for taking the time to feedback to us about your recent experience at University Hospital Monklands, Outpatients.

I am pleased to hear you received assistance on arrival, and your visit was a positive one in the care of our friendly team.

The team will be delighted to hear your feedback.

Thank you

Karen

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