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Abysmal service

Story from nhs.uk

"Abysmal service"

About: Connect Physical Health

Connect health made contact after I was referred by my GP.

They used my contact details, my telephone number and my NHS details to send information to the WRONG person. When I pointed out the mistake they eventually sent a letter, but no apology for misuse of my personal data.I then received an appointment which was OK but I was promised follow-up physiotherapy information that never arrived. My attempts to query Connect Health have not been acknowledged or recdived any reply.

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Responses

Response from Connect Physical Health nearly 2 years ago
Connect Physical Health

Submitted on 10/06/2022 at 08:43
Published on nhs.uk at 13:35

Dear patient, thank you for taking the time to provide us with your feedback, We sincerely apologise for your your information going to the wrong person, please could you email your full name, date of birth, address and post code to chat@connecthealth.co.uk and we will have this escalated and investigated for you and a member of the team will contact you regarding your physiotherapy information. kind regards Tanja

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