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"Long wait in A & E"

About: Hull Royal Infirmary / Accident and emergency

(as the patient),

I turned up at A & E after seeing my GP earlier in the week and being treated with antibiotics for severe diarrhoea and agonising stomach cramps that I had been having for nearly 4 weeks.  I was told by what I found to be a quite abrupt assessment nurse that I would have to wait 10 hours to be seen and there was no doctor on duty in the department, so I'd best go home. I turned up there with good reason only to be made feel like a time waster and extremely felt worthless.

I'm now coming to my 5th week of this and my mental health is at the end of its tether to say the least . For all the the pain I was in I was polite and well mannered. Before xmas last year I had my prostate removed due to prostate cancer which so far is in remission, by a great consultant who was very well mannered and polite at castle hill for which I was extremely grateful . How can 2 hospitals be so different in there attitude when both are part of the NHS?   Hull royal treatment in the past was good, but now I think it is more like a third world hospital. 

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Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust nearly 2 years ago
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust
Submitted on 23/06/2022 at 14:09
Published on Care Opinion at 14:09


Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the manager of the department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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