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"Kind staff"

About: University Hospital Hairmyres / Day Surgery

(as a service user),

I was running late to an appointment at hairmyres day unit. I got a little lost and ended up at the wrong clinic but in the same area. The young man who answered the door explained the unit was in the same building but round the front and upstairs. When I went to leave he asked me if I was OK and he seen me wobble I had fell that morning and hurt my leg at this he helped me in and helped me through the building to the lift without walking round the building. 

When I got to the day unit the staff were lovely and helped me out. From reception to the clinical support to the nurses. They made me feel comfortable. Ensuring I was ok often. 

They were all lovely people making me feel so cared for.

Thank you to everyone 

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 13/06/2022 at 14:00
Published on Care Opinion at 14:00


Dear Truetrudy

Thank you for taking the time to provide some feedback about your recent experience when attending Day Surgery at University Hospital Hairmyres.

I am pleased that you felt cared for by our team and that you got assistance to your appointment.

Your feedback will be welcomed by the staff.

I hope you are recovering well.

Thank you

Karen

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